Privacy Policy

Last updated: November 2026

This Privacy Policy explains how Jade Assets Group LLC ("Jade Assets Group," "we," "us," or "our") collects, uses, and protects information when you visit our website, submit our online forms, or communicate with us by phone, text message, or email. By using our website or submitting a form, you agree to the practices described below.

1. Information We Collect

Information you provide to us:

• Claim intake form: your name, mobile phone number, email address, mailing address, the address, county, and state of the property connected to your potential claim, the type of sale (if known), your connection to the property, how you heard about us, and any message you send us.

• Appointment bookings: when you schedule an appointment through our Google Calendar scheduling widget, we (and Google) collect the name, email, and time slot you provide.

• Claim documents: information needed to prepare and file your claim, such as identification, proof of ownership or heirship, and signed claim forms.

• Payment information: bank account details, collected only as needed to pay out funds recovered through your claim.

Information collected automatically when you submit a form:

• Consent records: whether you agreed to receive text messages, the date and time you gave consent, and the consent wording you agreed to.

• Device information: the type of device and web browser used to submit the form.

Information from public records and other sources:
To identify people who may be owed surplus funds, we review public county and court records, property records, probate and obituary records, and commercially available people-search and contact databases. We use this information to locate and contact former property owners, heirs, and other parties who may have a claim.

We do not use advertising or analytics tools that track you across other websites. Our website host, Google, may use essential cookies needed to operate the site.

2. How We Use Your Information
We use your information to:

• Respond to inquiries submitted through our website and forms.

• Identify and contact people who may be owed surplus funds.

• Verify identity and eligibility, and research, prepare, file, and follow up on surplus funds claims.

• Contact you about your claim by phone, by email, or by text message if you have opted in.

• Send marketing text messages about our services, but only if you have separately opted in to receive them.

• Confirm, manage, and follow up on appointments.

• Pay out recovered funds.

• Keep records of client communications and consent.

We do not sell your personal information.

3. Text Messaging (SMS)
We send text messages only to people who have opted in by checking a consent box on our forms. Consent is optional and is not a condition of using our services.

• Types of messages: claim-related messages, such as status updates, document requests, and appointment reminders, and marketing messages about our services if you separately opted in to those.

• Frequency: message frequency varies.

• Costs: message and data rates may apply.

• Opting out: reply STOP to any message to stop receiving texts. You will receive one confirmation message, and no further texts will be sent unless you opt in again. You may also opt out by emailing claims@jadeassetsllc.com.

• Help: reply HELP to any message, email claims@jadeassetsllc.com, or call (470) 823-9533.

• Carriers: mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Email Communications
If you give us your email address, we use it to communicate with you about your claim, your appointments, and your inquiries. We do not send marketing emails, only messages needed to pursue or complete a claim.

5. How We Share Information
We share your information only as needed to provide our services:

• Courts and government offices: we submit information to county offices, courts, and other agencies as required to file and process your claim.

• Professionals assisting with your claim: such as attorneys, notaries, and probate or estate representatives, as needed to complete your claim.

• Service providers: trusted providers that help us operate our business, such as Google (forms, email, calendar scheduling, and file storage), our e-signature provider, our text messaging provider, and research contractors. These providers process your information only on our behalf and only to provide services to us.

• Legal requirements: we may disclose information when required by law or to protect our legal rights.

Text messaging opt-in data and consent are handled as described in Section 3.

6. Data Retention
We keep the information you submit for as long as needed to respond to your inquiry, pursue your claim, manage your appointments, and maintain records required by our business and legal obligations, including records of your text messaging consent.

7. Your Choices and Rights
You may ask us to:

• Access the personal information we hold about you.

• Correct information that is inaccurate.

• Delete your information, except where we must keep it for legal reasons or to complete an active claim.

• Stop contacting you. We will add you to our internal do-not-contact list.

To make a request, contact us using the information below. We will respond within 30 days.

8. Data Security
We take reasonable measures to protect your information, including limiting access to those who need it to work on your claim. Bank account details are used only to pay out recovered funds. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Children's Privacy
Our website and services are not directed at anyone under 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last revised. If you keep using our website or services after changes are posted, you accept the revised policy.

11. Contact Information
Jade Assets Group LLC
3343 Peachtree Rd NE Ste 145, Atlanta, GA 30326
claims@jadeassetsllc.com | (470) 823-9533